AIS continues its mission alongside Thai people in the Thai-Cambodian border situation. Unite for peace of mind, volunteer to deliver life-saving bags – enhancing the communication system with full customer care measures.
Amid the unrest on the Thai-Cambodian border, AIS, as the leader of Thailand's intelligent network, is ready to support Thai people in all situations. Accelerate the mission to support and take care of customers and Thai people affected by such situations by combining the power of employees, peace of mind, volunteers with the potential. The intelligent network supports the work of the staff and can help the people in the area thoroughly. Ready to pass the concern through this situation together.
Ms. Kantima Lerlerttham, Executive Vice President, Corporate Business, AISsaid “AIS adheres to the role of a network that is ready to accompany Thai people at any time, especially in times of crisis where society needs the power of mutual cooperation. We do not just send out communication signals, but also pass on encouragement, care and support with full force by mobilizing the ‘Peace of Mind Volunteer’ team and bringing smart network capabilities to strengthen the local staff to support both operations and affected people to move through this time together. What AIS does todayIt's not just the response, it's the promise that we've always insisted that AIS is there for our customers and Thai people at every moment. ”
AIS continues to take care of customers and Thai people in the Thai-Cambodian border situation.
1. Mobilize AIS “Peace of Mind Volunteer” employees to pass on their concern by providing essentials including survival bags, drinking water, and blankets. Passing on their concern through cooperation with the Army and Army Region 2 to deliver to the affected people in the area is another small force that reflects the organization's will to stand by society in times of crisis.
2. Support the communication system in full force to the staff working in the border area, expand the network signal in full force, and also collaborate with Thaicom to support satellite internet with standby mobile vehicles in the area. There is a team of engineers, monitors and supervise the network 24 hours and support the communication package to the security staff to be able to perform the job to the fullest.
3. Expanding network coverage in refugee centers: In collaboration with the Royal Thai Army and the 2nd Army Area, network coverage was expanded to five refugee centers in four provinces: Rajamangala University of Technology, Surin Province; Surin Rajabhat University, Surin Province; Kantaralak District Office, Sisaket Province; Det Udom District Office, Ubon Ratchathani Province; and Chang International Circuit, Buriram Province. Plans are in place for further expansion to other areas as needed.
4. Provide support to AIS customers in the disaster-stricken areas in Cambodia and Thailand as follows:
· Extend the payment time for AIS monthly and AIS FIBRE3 customers and extend the service time for prepaid customers.
• AIS Shops and authorized dealers in high-risk areas will be temporarily closed. Customers can still conduct transactions and receive services themselves via the myAIS app.
· AIS customers roaming in Cambodia can contact for emergency assistance through the Royal Thai Embassy in Phnom Penh, Royal Thai Consulate-General in Siem Reap for free, as well as through
Free 24-hour AIS Call Center
